Reference

cinabos Privacy Policy For Your Account

DANA, OVO, GoPay and QRIS details stay tied to the account steps you choose, while our Privacy Policy explains what we collect, why we use it and how…

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cinabos cinabos Privacy Policy For Your Account
PRIVACY HELP DESK

Get Privacy Answers Beside Account Support

A clear support route helps when you want to understand a data record rather than simply change an account setting. Send your request through the account support path and include the phone number or email connected to your profile. We use those details to locate the right record, while you should avoid sending a wallet PIN, password or full payment credential.

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Policy questions

Ask which account, device or cookie record relates to your question. We can explain the purpose of the record and the account step where it was collected.

Wallet record checks

For DANA, OVO, GoPay or QRIS questions, share the transaction reference and date through account support. We use that limited detail to trace status without requesting your wallet PIN.

Access requests

If you want a copy, correction or deletion request, identify your account and the specific data involved. We may ask for phone verification before discussing private account details.

DATA HANDLING PRACTICE

What We Do With Your Privacy Choices

Privacy decisions should be understandable before you open an account or connect a wallet. We separate account access records from payment references, explain the role of cookies and use verification to reduce…

Account details

We use your phone number, login details and verification status to identify your account, provide access and respond to account requests. Keep your sign-in details private and update us when they change.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference can help us reconcile your account activity. We use the reference for that purpose, not as a request for your wallet password.

Device records

When you sign in on a phone or desktop, we may record device type, browser details and security events. These signals help us notice unusual access without reading unrelated files on your device.

Cookies

Cookies can keep your session active, remember selected settings and help us understand whether a page request worked. You can manage cookie controls in your browser, though some account steps may then need repeating.

Retention

We retain account, support and transaction records only while they serve the stated purpose or a legal requirement. When a record is no longer needed, our handling process removes or separates it.

Your request path

Use account support to request access, correction, clarification or deletion. Include the relevant account step, such as phone verification or a QRIS reference, so we can handle the request accurately.

Privacy Policy Answers For cinabos Accounts

These common questions focus on the records you create while using an Indonesia account, from phone verification to wallet status checks. If your situation is not covered, contact us through the account support path with only the details needed to identify your request.

It covers account details, phone verification, login events, device signals, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use your phone number to create and identify your account, complete the required verification step and help protect account discussions. We do not need your wallet PIN for this process.

Yes. The policy covers references linked to QRIS, DANA, OVO and GoPay activity. Those references help match a request or transaction status to your account without exposing your private wallet credentials.

We may record your device type, browser details, session activity and security events when you sign in. These details help identify unusual access; they do not give us access to unrelated files.

Contact us through the account support path and name the record you want to access or correct. Include your account phone number or email, then complete phone verification if requested.

We keep account, support and transaction records while they serve the stated purpose or a legal requirement. After that period, records are removed or separated through our data-handling process.

Yes. You can ask how cookies were used, manage browser cookie controls and request deletion through account support. Some records may remain where a legal requirement or unresolved account matter applies.

Related Pages

cinabos Indonesia Access guide Account information FAQ About Us